Gaming Operations – Venue Support – Remote
Core
Support 18 gaming venues across South Australia by ensuring compliance, coaching teams on customer service, and driving operational improvements.
Role type
Senior gaming operations coordinator (venue support)
Builds
Consistent gaming standards and safe, compliant gaming experiences across multiple venues
Domain
Gaming industry / Hospitality
Deliverable
physical/clinical work
Required skills
Gaming compliance knowledge, Responsible gambling expertise, Customer service coaching, Team mentoring, Operational process improvement, Travel logistics
Preferred skills
Gaming leadership experience, Relevant gaming qualifications, Driver's licence
Technologies
None stated
Responsibilities
Maintain gaming compliance and responsible gambling practices, Coach venue teams on customer service, Review venue performance and identify operational improvements, Provide training and mentoring to gaming staff, Resolve operational challenges across venues, Travel to regional and metropolitan venues
Seniority
Senior, hands-on IC with travel