Customer Success Intern (Product and Ops) Milan, Italy
Core
Strategic Customer Success Intern bridging Product and Operations to transform customer feedback into product roadmap decisions and drive retention for a circular economy platform.
Role type
Strategic Customer Success Intern (Product & Ops)
Builds
AI-powered platform connecting retailers, consumers, and professional used-goods buyers
Domain
Circular Economy / Sustainability / Fintech
Deliverable
product features
Required skills
Customer feedback analysis, outreach campaign design, CRM usage, data-informed decision making, multi-workstream management
Preferred skills
Startup experience, Economics or Business background, passion for sustainability
Technologies
Intercom, ZenDesk, analytics dashboards
Responsibilities
Serve as first point of contact for customer inquiries, design and execute outreach initiatives, collaborate with Product to turn insights into features, track key metrics like NPS and churn risk
Seniority
Intern
