Supporter Services Team Member – Full Time – Brisbane
Core
Full-time customer service and administration role supporting members, donors, and lottery customers via phone, email, and database management.
Role type
Supporter Services Team Member
Builds
Supporter records, membership retention, and donor engagement activities
Domain
Non-profit / Coastal Safety
Deliverable
dashboards & analysis
Required skills
Customer service, database management, CRM platforms, phone communication, campaign support, data accuracy, administrative tasks
Responsibilities
Maintain accurate supporter records and data using organisational databases. Provide exceptional customer service across phone, email and written communications. Manage inbound and outbound supporter interactions. Support membership retention and decline recovery activities. Assist with supporter, donor and lottery campaigns. Identify opportunities to grow supporter engagement and participation.
Seniority
Individual Contributor