Client Advisor
Core
First point of contact for clients entering physiotherapy and strength & conditioning clinics, managing appointments and providing administrative/financial support.
Role type
Client Advisor (front-desk/admin)
Builds
Clinic operations and client experience
Domain
Health & Wellness (Physiotherapy/Strength & Conditioning)
Deliverable
client delivery
Required skills
Appointment coordination, payment processing, membership consultation, administrative support, client service
Preferred skills
Product recommendation, problem resolution
Technologies
Electronic clinic diary, EFT, HiCaps, MediPass
Responsibilities
Coordinate client appointments, process client payments, recommend products and services, conduct membership consults, provide administrative support, answer client questions
Seniority
Entry-level to Junior