Warranty & Services Coordinator
Core
Manage the end-to-end warranty process from post-handover to defect resolution, coordinating trades and suppliers to ensure timely issue resolution for home buyers.
Role type
Operations coordinator (warranty & services)
Builds
Defect resolution workflows and customer support processes for residential homes
Domain
Residential construction / Property development
Deliverable
client delivery
Required skills
Workflow management, trade coordination, customer communication, Microsoft Office (Outlook, Word, Excel), purchase order management, data tracking
Preferred skills
Experience with ClickHome or SharePoint, knowledge of residential construction warranty processes
Responsibilities
Manage full warranty job workflow from initiation to completion; Monitor and update task statuses in ClickHome; Liaise with trades and suppliers to schedule and follow up on works; Act as primary customer contact for warranty journey; Raise and approve purchase orders; Track outstanding quotes and pending works; Identify and escalate stalled tasks; Monitor recurring issues and flag for reporting
Seniority
Mid-level, hands-on coordinator