Senior Consultant, NICE CXone - IEX/WFM
Core
Senior Consultant responsible for the overall development, testing, and delivery of the NICE CXone IEX solution, including design, configuration, and deployment.
Role type
Senior IC technical consultant (Workforce Management)
Builds
NICE CXone IEX software solutions and enterprise-level CCaaS architectures
Domain
Customer Experience (CX) / Workforce Management (WFM)
Required skills
NICE CXone IEX design and configuration, UC environments, enterprise CCaaS architecture, solution pitching, executive stakeholder presentation
Preferred skills
Industry certifications for NICE CXone and process automation, agile or waterfall development processes
Technologies
NICE CXone IEX, UC environments
Responsibilities
Design and development of products and features, unit testing, code reviews, resolving defects, supporting the production environment, influencing opportunity strategy, establishing client engagement strategy
Seniority
Senior, hands-on IC
