Patient Services Officer
Core
Frontline patient services and administrative support for a cancer care clinic, managing patient flow, records, and billing.
Role type
Patient Services Officer (Medical Receptionist)
Builds
Patient appointment schedules, administrative documentation, and billing records
Domain
Healthcare / Oncology
Deliverable
product features
Required skills
Appointment scheduling, patient record management, billing administration, referral processing, multi-channel communication, computer systems proficiency
Preferred skills
Healthcare or medical reception experience, multidisciplinary team collaboration
Responsibilities
Welcome patients and visitors, manage clinic schedules, respond to enquiries, process referrals, maintain patient records, assist with billing and Medicare processing, support daily operations with clinicians
Seniority
Individual Contributor, operational support