Change and Communications Lead
Core
Lead change management and internal communications for the Membership portfolio, ensuring adoption of initiatives and engagement with members and employees.
Role type
Senior Change and Communications Lead
Builds
Change readiness plans, internal communications campaigns, and member engagement programs for the Membership division
Domain
Financial services / Membership management
Required skills
Change management methodology (Prosci/ADKAR), stakeholder impact assessment, integrated communication planning, employee engagement strategy, Agile and traditional delivery coordination, risk identification and mitigation, multi-channel content creation, data-driven performance measurement
Preferred skills
Qualification in communications/business/marketing, experience in complex customer-facing organizations, ability to simplify complex information for diverse audiences
Technologies
Viva Engage, email platforms, video presentation tools, learning management systems
Responsibilities
Conduct stakeholder and change impact assessments; Develop and deliver integrated change, communication, and readiness plans; Maintain an integrated view of Membership change dependencies and adoption risks; Prepare impacted teams through readiness treatments (FAQs, leader briefing packs); Plan and facilitate stakeholder workshops and readiness reviews; Develop and deliver an integrated internal communications and engagement plan; Plan and manage Membership Town Halls; Draft, edit, and publish internal communications across multiple channels; Design and manage employee engagement initiatives (incentive programs, champion networks); Measure communication reach and effectiveness to improve future activity
