TDI Chief Data Office- Production Support Specialist – AVP
Core
Senior Production Support Specialist providing technical and operational coordination for mission-critical payment processing and foreign exchange platforms in the Corporate Bank Payments domain.
Role type
Senior IC Production Support Specialist (Service Operations)
Builds
High-value, low-value, bulk, instant, and cheque payment processing systems
Domain
Financial Services / Payments / Cash Management
Required skills
UNIX/Linux/Solaris administration, Java J2EE, Python, PowerShell, Bash, SQL (Oracle/MS SQL Server), ITIL practices, Incident/Problem Management, Automation (Ansible/RPA), Application Performance Monitoring (Geneos/Splunk/Grafana/New Relic), Change Management, Vendor Management, Runbook execution, Data flow analysis
Preferred skills
Kafka, Kubernetes, Microservices, Control-M, GCP, SWIFT messaging, AI tools for productivity
Technologies
UNIX, Linux, Solaris, Java, Python, PowerShell, Bash, Ansible, Oracle, Microsoft SQL Server, Kafka, Kubernetes, Geneos, Splunk, Grafana, New Relic, Control-M, Remedy, Heat
Responsibilities
Coordinate internal and vendor teams for 24x7 production support; troubleshoot and resolve production errors; automate manual work and improve monitoring; manage Service Level Objectives (SLOs) and incident/problem management; maintain support documentation and runbooks; plan and execute disaster recovery testing; drive continuous service improvement and reduce technical debt.
Seniority
Senior, hands-on IC with leadership responsibilities