Customer Service Representative
Core
Provide chat and phone-based support to customers, resolving queries and assisting with new banking methods via app and online banking.
Role type
Customer Service Representative (Chat & Phone)
Builds
Customer support interactions for banking products and services
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, multitasking, computer skills, risk awareness, regulatory compliance knowledge, ability to work 24/7 rotational rosters
Responsibilities
Offer timely assistance via online chat, receive inbound calls and resolve queries at first point, provide information on products, services, and transactional details, adhere to operational risk and regulatory compliance requirements
Seniority
Individual Contributor
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