ServiceNow Developer
Core
Implement, configure, and maintain the ServiceNow platform to drive business process automation and deliver IT services management solutions.
Role type
ServiceNow Developer / ITSM Consultant
Builds
Configured ServiceNow modules (ITSM, ITOM, HRSD), integrations with enterprise systems, and automated workflows.
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform configuration, ITSM processes (Incident, Problem, Change, Knowledge), ServiceNow scripting (Business Rules, Script Includes, UI Actions), REST/SOAP integrations, ITIL best practices, Agile methodologies
Preferred skills
ServiceNow certifications (CSA, CIS), ServiceNow Discovery, Performance Analytics, Orchestration, Security Incident Response
Technologies
ServiceNow, REST, SOAP, Web Services
Responsibilities
Participate in full implementation lifecycle (requirements, design, testing, deployment); Design and configure ServiceNow modules; Develop integrations with other enterprise systems; Implement workflows and automation; Provide post-implementation support and troubleshooting; Create and maintain documentation; Assist with upgrades and patches; Provide training to end users and junior team members
Seniority
Mid-Senior, hands-on IC
