Senior Director, BSS Engineering & Product
Core
Lead global strategy, engineering, and product development for a critical Business Support Systems (BSS) platform powering billing, provisioning, customer management, and revenue operations.
Role type
Senior Director, BSS Engineering & Product
Builds
Global BSS platform, CPaaS/UCaaS capabilities, API monetization infrastructure, and quote-to-cash processes
Domain
Telecommunications, Cloud Communications, Enterprise SaaS
Required skills
Global engineering strategy, BSS ecosystem expertise (billing, rating, CPQ, order management, provisioning), Enterprise platform management (Salesforce, Zuora, Amdocs, Oracle, CSGi, NetCracker), Quote-to-cash lifecycle management, API lifecycle & monetization, Multi-tenant platform design, Revenue assurance & fraud prevention, Distributed team leadership, Engineering governance & transformation, AI-powered solutions adoption
Preferred skills
CPaaS/UCaaS/CCaaS background, Tier 1/2 telecom experience, Partner billing management
Technologies
Salesforce (CPQ, Sales Cloud, Service Cloud), Zuora, Amdocs, Oracle Communications, CSGi, NetCracker, Optiva, OpenAPI, API Gateways
Responsibilities
Lead global engineering strategy and architecture for BSS platform capabilities; Establish engineering standards for integration, release management, testing, and reliability; Define and execute product strategy and roadmap; Oversee quote-to-cash and order-to-cash lifecycle; Drive evolution of usage-based and hybrid monetization capabilities; Strengthen revenue assurance and fraud prevention; Ensure platform compliance with regulatory frameworks (SOX, PCI-DSS, GDPR); Lead development of BSS capabilities for CPaaS/UCaaS; Oversee API monetization infrastructure; Champion API lifecycle governance; Build and lead a globally distributed organization; Establish operating models and governance processes; Drive organizational growth through recruitment and leadership development
Seniority
Senior Director, Strategic Leadership & Global Team Management
