Group Reservations Agent
Core
Acting as the go-to expert for Groups and VIP Groups, assisting with allotment, room availability, contract conditions, and producing Rooming Lists and action plans.
Role type
Group Reservations Agent
Builds
Rooming lists, action plans, and reservation modifications for groups and VIPs
Domain
Hospitality / Hotel Operations
Required skills
Group accommodation management, contract condition handling, room allocation, payment transaction processing, guest complaint resolution, data entry, system proficiency (Sihot CRS, CISCO, Microsoft Office)
Preferred skills
Hospitality industry experience, exceptional customer service, knowledge of hotel features and local attractions