Customer and Business Transformation - Insurance Sector - Manager
Core
Manager leading customer and business transformation projects for insurance clients, focusing on underwriting, claims, policy administration, and distribution to enhance customer experience and operational efficiency.
Role type
Manager, Insurance Consulting
Builds
Strategy, operating models, customer experience solutions, and digital transformation programs for insurance value chains.
Domain
Insurance / Consulting / Technology Strategy
Required skills
structured problem solving, business analysis, data analytics, design thinking, lean/agile methodologies, insurance industry operations knowledge, client management, cross-functional team leadership, project lifecycle management, regulatory and technology trend analysis
Preferred skills
business process mapping, requirements elicitation, solution design, workshop facilitation, presentation skills, insurance core systems familiarity (Salesforce, Guidewire), Lean Six Sigma, Agile, PMI-PMP, BCS Business Analysis certifications
Technologies
Salesforce, Guidewire, Excel, PowerPoint
Responsibilities
Develop deep understanding of insurance operations to deliver projects in strategy, operating model design, customer experience, and digital transformation; Identify and pursue value-add opportunities across end-to-end insurance value chains; Apply structured problem solving and data analytics to improve operational efficiency and drive growth; Identify and recommend enhancements in insurer processes, systems, and workforce capabilities; Gather and define detailed business requirements through engagement with actuaries, underwriters, claims teams, IT, and distribution partners; Lead and motivate cross-functional project teams to ensure project objectives and governance are met; Manage project lifecycle from business case development through post-deployment reviews; Communicate complex transformation concepts to C-suite executives and operational staff; Collaborate on innovative solutions addressing regulatory changes and emerging technologies; Stay updated on global and regional insurance trends and regulatory developments.
Seniority
Manager, hands-on IC with team leadership
