Customer and Business Transformation - Insurance Sector - Manager
Core
Manager leading large-scale transformation projects in the insurance sector, focusing on underwriting, claims, policy administration, and distribution to enhance customer experience and operational efficiency.
Role type
Manager, Insurance Consulting & Business Transformation
Builds
Strategic operating models, digital transformation initiatives, and process improvements for insurance clients.
Domain
Insurance industry, Consulting, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
structured problem solving, business analysis, data analytics, design thinking, lean/agile methodologies, insurance operations knowledge, client management, cross-functional team leadership, project lifecycle management, stakeholder engagement, regulatory insight
Preferred skills
business process mapping, requirements elicitation, solution design, workshop facilitation, presentation design, insurance core systems familiarity
Technologies
Salesforce, Guidewire, Excel, PowerPoint
Responsibilities
Design and implement innovative solutions for underwriting, claims, and distribution; identify value opportunities across the insurance value chain; analyze and recommend process/system enhancements; gather business requirements from diverse stakeholders; lead cross-functional project teams; manage project lifecycles from business case to post-deployment; communicate complex concepts to C-suite and technical teams; collaborate on regulatory and technology-driven solutions; stay updated on industry trends and regulations.
Seniority
Manager, hands-on IC with strategic oversight