Customer and Business Transformation - Insurance Sector - Senior Manager
Core
Lead end-to-end transformation programmes for insurance clients, redesigning operating models and elevating customer experience across underwriting, claims, and distribution.
Role type
Senior Manager, Strategy & Operations Consulting
Builds
Operating models, customer experience strategies, and digital transformation initiatives for insurance firms
Domain
Insurance / Consulting
Required skills
Insurance operations expertise, structured problem solving, business analysis, data analytics, design thinking, lean/agile methodologies, stakeholder management, project lifecycle management
Preferred skills
Business process mapping, requirements elicitation, solution design, workshop facilitation, presentation skills, insurance core systems knowledge
Technologies
Salesforce, Guidewire, Excel, PowerPoint
Responsibilities
Develop deep understanding of insurance operations to deliver projects in strategy, operating model design, and digital transformation; Identify and pursue value-add opportunities across the insurance value chain; Apply advanced methodologies to improve operational efficiency and drive growth; Gather and define business requirements with diverse insurance stakeholders; Lead and motivate cross-functional project teams; Manage project lifecycle from business case to post-deployment reviews; Communicate complex concepts to C-suite and technical teams; Collaborate on innovative solutions for regulatory and technological changes; Stay updated on global insurance trends and regulatory developments.
Seniority
Senior Manager, hands-on IC with mentorship responsibilities
