Customer and Business Transformation - Insurance Sector - Senior Manager
Core
Lead end-to-end transformation programmes for insurance clients, redesigning operating models, elevating customer experience, and delivering digital transformation across underwriting, claims, policy administration, and distribution.
Role type
Senior Manager, Insurance Consulting (Advisory)
Builds
Operating models, customer experience strategies, digital transformation initiatives, and process improvements for insurance value chains.
Domain
Insurance (Life, Non-life, Re-insurance) + Consulting/Advisory
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Insurance industry operations expertise, structured problem solving, business analysis, data analytics, design thinking, lean/agile methodologies, stakeholder management, project lifecycle management, regulatory knowledge, technology trend awareness (InsurTech, AI, cloud)
Preferred skills
Business process mapping, requirements elicitation, solution design, workshop facilitation, presentation development, insurance core systems familiarity (Salesforce, Guidewire), Lean Six Sigma, Agile, PMI-PMP, BCS Business Analysis certifications
Technologies
Salesforce, Guidewire, Excel, PowerPoint
Responsibilities
Develop deep understanding of insurance operations to deliver projects in strategy, operating model design, customer experience, and digital transformation; Identify and pursue value-add opportunities across the insurance value chain using PwC's global network; Apply advanced methodologies to improve operational efficiency and drive growth; Analyze and recommend enhancements to insurer processes, systems, and workforce capabilities; Gather and define business requirements through engagement with actuaries, underwriters, claims teams, IT, and distribution partners; Lead and motivate cross-functional project teams to meet objectives and maintain governance; Manage project lifecycle from business case to post-deployment reviews; Communicate complex concepts to C-suite and technical audiences; Collaborate on innovative solutions for regulatory changes and emerging tech; Foster internal and external relationships for collaborative delivery; Stay updated on global and regional insurance trends and regulatory developments.
Seniority
Senior Manager, hands-on IC with leadership responsibilities