Strategic Accounts Project Engineer
Core
Manage documentation, resolve issues, and coordinate projects for Eaton's Critical Power Solutions customers across the US East Coast.
Role type
Strategic Accounts Project Engineer
Builds
Project documentation, work orders, and customer support for Critical Power Solutions (UPS, Data Center products)
Domain
Industrial power systems / Electrical infrastructure
Required skills
Project coordination, customer relationship management, technical liaison, work order management, escalation handling, meeting management
Preferred skills
Power Systems knowledge, Battery technologies, Electronics experience, Electrical industry expertise, Contractor management, UPS experience
Technologies
Adobe Acrobat, Bluebeam, SAP, Salesforce, Microsoft O365
Responsibilities
Develop and maintain relationships with internal and external customers for assigned projects; Initiate escalation calls with technical support to ensure timeline resolution; Leverage centralized resources to manage projects; Initiate work orders for projects in collaboration with the dispatch team; Manage work orders to completion and collaborate with finance for invoicing; Act as the technical liaison between customers and field service engineers; Serve as the customer's advocate by relaying urgency to project managers; Pursue continuous learning of CPS UPS and Data Center Product Distribution products; Provide daily updates to project managers; Manage meetings with on-site general contractors.
Seniority
Mid-level, hands-on IC