Pre-Sales Application Specialist
Core
Provide technical product specifications and application troubleshooting for Eaton's D-IT channel partners and end users via chat, email, and phone.
Role type
Pre-sales technical support specialist
Builds
Product builds and material based on customer expectations
Domain
IT infrastructure, power quality, backup power, cooling, and connectivity
Deliverable
product features
Required skills
Technical knowledge of power quality, racks, cooling, cables, and connectivity; CRM data entry; lead qualification; customer requirement identification
Preferred skills
Call center experience; SalesForce/CRM experience; IT market knowledge; power protection and backup power market knowledge
Technologies
Salesforce, Excel, Word, PowerPoint, Outlook
Responsibilities
Handle presales phone, chat, and email support; route requests to internal departments; identify customer pain points and provide product builds; follow up on leads pipeline
Seniority
Mid-level, individual contributor