Technical Support Engineer - French Speaker
Core
Provide Level 1 technical support for Eaton's Safety Products portfolio to internal and external customers, sales teams, and channel partners via phone, email, web tickets, and chat.
Role type
Technical Support Engineer
Builds
Pre-sales and after-sales technical assistance, product selection guidance, and application support for electrical, hydraulic, and mechanical energy solutions.
Domain
Industrial energy management / Electrical safety products
Deliverable
client delivery
Required skills
Troubleshooting, product selection, case documentation, knowledge management, issue escalation, analytical problem-solving
Preferred skills
Experience in technical support, customer support, or help desk
Technologies
None stated
Responsibilities
Resolve standard technical inquiries and escalate complex issues; maintain accurate case documentation and contribute to knowledge base development; drive customer satisfaction through timely service; participate in continuous improvement initiatives.
Seniority
Entry-level to Junior (Fresh graduates welcome)