Customer Care Manager - Home Care My Way (Self Managed Clients)
Core
Manage client relationships and service delivery for self-managed home care clients in a virtual capacity, ensuring compliance and quality outcomes.
Role type
Customer Care Manager (Home Care)
Builds
Personalized home care services for seniors
Domain
Healthcare / Aged Care
Deliverable
client delivery
Required skills
care plan development, funding and debt management, client documentation, business development support, client suitability assessment
Preferred skills
nursing background, experience in aged care or health/community services
Responsibilities
Develop care plans aligned with client funding, promote services to meet growth targets, manage funding and debt activities, maintain client documentation and case notes, support business development and onboarding
Seniority
Mid-level, hands-on IC
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