Manager, Software Engineering (L4)
Core
Manage the Flex Billing & Backend team to own and extend the feature set offering for Twilio's contact center platform customers.
Role type
Senior Engineering Manager (L4)
Builds
Scalable distributed systems for the Flex contact center platform
Domain
Telecommunications / Contact Center Solutions / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Team leadership, distributed systems architecture, CI/CD pipelines, REST APIs, Java/GoLang, relational databases, container technologies, SaaS telemetry, agile processes
Preferred skills
Contact center domain knowledge, billing solutions experience
Technologies
Java, GoLang, MySQL, Docker, Kubernetes, Datadog, Grafana, Prometheus
Responsibilities
Lead and manage software engineers, ensure always-available complex distributed systems, advocate agile processes and automation, solve strategic problems across the service lifecycle, communicate technical concepts to stakeholders
Seniority
Senior, hands-on IC with management focus
