End User Services Representative
Core
Provide hands-on technical support for desktop, laptop, printer, telephony, video conferencing, and network services to ensure workforce productivity and operational readiness.
Role type
End User Services Representative (IT Support)
Builds
Reliable access to company IT systems and infrastructure for employees
Domain
Defense and national security / Enterprise IT
Required skills
Windows enterprise environment support, hardware/software troubleshooting, client device deployment and configuration, stakeholder collaboration, technical documentation
Preferred skills
Microsoft Endpoint Configuration Manager (SCCM), ITIL practices, Microsoft 365 technologies, engineering/defence environment experience, Microsoft certifications
Technologies
Windows, SCCM, Microsoft 365, Microsoft Copilot
Responsibilities
Troubleshoot and resolve incidents within the Standard Operating Environment (SOE), assist with testing and deployment activities including OS upgrades and new hardware, collaborate with Service Desk and Infrastructure teams, document solutions and share knowledge
Seniority
Individual Contributor, mid-level support