APS4 Participant Support Officer - Newcastle
Core
Conducting desktop reviews, managing workflows, and providing customer service to support Australians living with disability within a Federal Government agency.
Role type
APS4 Participant Support Officer (Case Management & Administration)
Builds
Participant support plans and administrative workflows for the National Disability Insurance Scheme (NDIS) system.
Domain
Public Sector / Disability Services
Deliverable
dashboards & analysis
Required skills
Desktop review, workflow management, customer service, suitability assessment, risk identification, policy adherence, computer systems proficiency, Microsoft Office
Preferred skills
Disability services experience, health/community services experience, government administration experience
Responsibilities
Conducting desktop reviews and transposing information into systems; Managing allocated workflows; Delivering high-quality customer service via phone and email; Making outbound calls to participants and providers; Undertaking suitability assessments for entry and exit into specialist planning streams; Managing and resolving participant matters; Identifying risks and escalating complex matters.
Seniority
APS4, entry-level to mid-level IC