VIP Relationship Manager
Core
Manage and develop a portfolio of premium guests to drive loyalty, visitation, and revenue growth through tailored experiences.
Role type
VIP Relationship Manager
Builds
Premium guest experiences, loyalty programs, and revenue growth strategies
Domain
Hospitality and Gaming
Deliverable
client delivery
Required skills
Relationship management, business development, premium sales, commercial acumen, data interpretation, negotiation, CRM proficiency
Preferred skills
Experience in luxury retail, hospitality, gaming, or casino environments, tertiary qualification in Business Administration, additional language skills
Technologies
Salesforce, SYCO
Responsibilities
Build and grow premium guest portfolio, host guests at events and functions, identify new business opportunities, partner with internal teams for end-to-end experiences, monitor portfolio performance, promote rebate programs, ensure compliance with regulatory and responsible gaming requirements
Seniority
Mid-level, hands-on IC