Workers Compensation Team Leader
Core
Lead and support a team of Case Managers to drive consistent, high-quality claims outcomes for a complex self-insurance portfolio in the VIC Workers Compensation sector.
Role type
Senior IC team leader (workers compensation)
Builds
Claims decisions and remediation plans for injured workers and employers
Domain
Insurance / Workers Compensation
Required skills
Workers compensation case management, team leadership, self-insurance operations, legislative interpretation, claims analysis, compliance management, stakeholder engagement, risk mitigation, audit support, training delivery
Preferred skills
Experience in a fast-paced remediation program, exposure to multiple claims systems
Technologies
Microsoft ecosystem, Google ecosystem, claims systems, reporting platforms
Responsibilities
Lead and coach Case Managers, provide expert technical guidance on complex claims, monitor remediation plans, maintain documentation for audit readiness, oversee escalated disputes, ensure legislative compliance, cascade regulatory updates, identify and mitigate risks, support audits, develop team training
Seniority
Senior, hands-on IC