Operations Manager Assistance
Core
Manage daily medical and travel assistance operations, including air ambulance, commercial flight repatriations, and insurance-related cases, ensuring teams meet client SLAs and KPIs.
Role type
Senior Operations Manager (Medical & Travel Assistance)
Builds
Medical and travel assistance services for corporate clients
Domain
Insurance / Travel Assistance / Medical Repatriation
Deliverable
client delivery
Required skills
People leadership, workforce planning, incident management, complaint handling, change delivery, financial management, case management, telephony, reporting systems
Preferred skills
Quality improvement, project management, change management, additional languages
Technologies
Case-management systems, telephony systems, workforce-management systems, reporting systems
Responsibilities
Lead service delivery for medical and travel assistance cases; Lead and develop the team of Case Managers and Administrators; Oversee complex cases including security and evacuation; Coordinate care and providers; Manage clients and service recovery; Maintain quality and compliance; Support change and reporting
Seniority
Senior, hands-on IC