Client Care Advisor | Full-Time | Sydney
Core
Deliver luxury digital client experiences and drive sales for Tiffany & Co. jewelry across online and retail channels.
Role type
Client Care Advisor (Sales & Service)
Builds
Online and retail client experiences for Tiffany & Co.
Domain
Luxury retail / Fine jewelry
Deliverable
client delivery
Required skills
sales experience, service experience, multi-channel communication (phone, messaging, live chat, email), cross-functional collaboration, client relationship management, proactive client acquisition, time management, multitasking
Preferred skills
experience in hospitality or call center, ability to work evenings and weekends
Responsibilities
Manage diverse client needs across Retail, eCommerce, and Customer Service channels; Overachieve monthly sales plans and service level targets; Recruit new clients and drive repurchase of high-end collections; Collaborate with Distribution Center, eCommerce, and store Client Advisors; Maintain high communication quality to build brand loyalty.
