Customer Service Project
Core
Serve customers visiting the branch and handle inquiries via live chat, email, and phone calls while conducting identity verification and fraud checks.
Role type
Customer Service Representative
Builds
Bank Amar's customer service operations
Domain
Banking
Deliverable
client delivery
Required skills
customer service, multi-channel communication, identity verification, fraud detection, problem-solving, documentation
Responsibilities
Serve customers visiting the branch, handle customer inquiries and requests through multiple channels, address customer complaints and explain products, document customer complaints and requests, conduct customer identity verification through video calls, identify suspicious activities or potential fraud, provide backup support to other CSRs