Client Services Officer
Hybrid
Core
First point of contact for clients via phone and help desk channels, handling inbound calls, service requests, and troubleshooting issues to resolution.
Role type
Client Service Officer (Help Desk)
Builds
Resolved client issues and maintained service records
Domain
Customer Service / Help Desk
Deliverable
client delivery
Required skills
Active listening, empathy, clear communication, conflict resolution, creative problem-solving, time management, CRM usage, data entry
Responsibilities
Answering high volume of inbound calls and help desk queries, managing day-to-day client communications, logging and tracking client issues, escalating complex issues, maintaining accurate case notes, collaborating with team to balance workload