ETIC, Microsoft Dynamics CE- Senior Manager
Core
Senior Manager leading cross-functional teams to deliver Microsoft Dynamics 365 Customer Engagement solutions, optimizing client operational efficiency and achieving strategic objectives.
Role type
Senior Manager, Business Application Consulting (Microsoft Dynamics)
Builds
Microsoft Dynamics 365 Customer Engagement solutions, reusable assets, and commercial delivery models
Domain
Technology, Advisory, Customer Relationship Management (CRM)
Deliverable
client delivery
Required skills
Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics CRM Architecture, Microsoft Dynamics CRM Configuration, Microsoft Dynamics CRM Integration, CRM Project Management, Business Process Analysis, Data Management, CRM Analytics, CRM Implementations, Customer Journey Analysis, Coaching and Feedback
Preferred skills
Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration
Responsibilities
Leading cross-functional teams in client-facing delivery roles, Providing oversight across multiple projects simultaneously, Engaging with senior client stakeholders, Building relationships with new and existing clients, Modelling commercial delivery models, Leading the build of re-usable assets, Configuring and developing Microsoft Dynamics 365 Customer Engagement solutions, Working closely with technical development capability, Understanding business requirements and scope changes, Providing SME input across programme workstreams, Formally coach and manage people within the team, Build and maintain relationships with Microsoft, Keeping abreast of new and upcoming changes to Microsoft CE applications
Seniority
Senior Manager, hands-on leadership & strategy
