Service Delivery Manager | Disability
Core
Leading and supporting frontline teams to ensure high-quality disability support services and participant outcomes.
Role type
Service Delivery Manager (Disability Services)
Builds
Participant-focused support services promoting independence and inclusion
Domain
Disability services / Human services
Deliverable
client delivery
Required skills
Team leadership, operational oversight, workforce planning, incident management, stakeholder engagement, continuous improvement
Responsibilities
Leading and supporting frontline teams across daily operations, monitoring service delivery to maintain quality, managing workforce planning and staffing requirements, providing coaching and guidance to team members, managing incidents and escalations, building relationships with families and stakeholders
Seniority
Mid-level, hands-on operational leader