Operations & Business Manager
Core
Lead operational functions, business systems, and technology roadmap for a community legal centre to ensure smooth day-to-day operations and service delivery.
Role type
Senior Operations & Business Manager
Builds
Operational efficiency, business systems, and technology support for legal services
Domain
Non-profit / Community Legal Services
Required skills
Operations management, business systems administration, contract and vendor management, facilities management, reporting and KPI tracking, stakeholder management, strategic planning
Preferred skills
Experience with technology roadmap planning, continuous improvement initiatives, autonomous work
Technologies
SharePoint, CRM, 3CX
Responsibilities
Drive operational excellence and continuous improvement; manage organisational reporting and KPIs; oversee business systems and technology roadmap; coordinate funding and service contract administration; manage vendor, contract, and asset activities; oversee facilities and workplace services
Seniority
Senior, hands-on IC