Engineering Manager - ML & AI Systems (AI Products)
Core
Lead a high-performing team of engineers building and operating AI-powered experiences, from traditional ML to LLM-powered and agentic AI systems, for Xero's small business customers.
Role type
Engineering Manager (ML & AI Systems)
Builds
Customer-facing AI experiences, intelligent product workflows, backend services, platforms, and infrastructure for production ML, generative AI, and agentic systems.
Domain
Financial technology / Machine Learning / Generative AI
Deliverable
production ML models
Required skills
Team leadership and coaching, Architecture and system design, Roadmap planning and delivery, Production software engineering, Distributed systems, Hands-on debugging and code review
Preferred skills
Machine learning, Generative AI, MLOps, LLMOps, Observability
Technologies
JAX, LLMs, Agentic systems, XeroForce platform
Responsibilities
Lead engineering across customer-facing AI experiences and backend infrastructure; Balance predictable delivery with engineering quality and system health; Shape technical direction while focusing on team growth; Champion AI-native engineering practices; Integrate AI into customer-facing experiences and product workflows.
Seniority
Manager, hands-on IC leadership
