Software Development Manager, Amazon Customer Service
Core
Leading software development for an AI/ML development platform that enables AI teams to build, test, deploy, and operate production AI agents and models safely and at speed.
Role type
Senior IC software development manager (AI/ML platform)
Builds
Compute, orchestration, and runtime layers for production AI agents; internal developer platforms for evaluation, experimentation, observability, and CI/CD.
Domain
Generative AI, Machine Learning, Natural Language Processing, Cloud Infrastructure
Deliverable
production ML models
Required skills
Engineering team management, System architecture, Software development lifecycle, Technical strategy, Stakeholder partnership
Preferred skills
Recruiting and mentoring software engineers, Communicating technical designs and product strategy
Technologies
Generative AI, ML, Ontology, NLP, Model serving, Agent frameworks, CI/CD
Responsibilities
Define technical strategy and long-term vision for the Data Intelligence team; Partner with leaders across science, product, and data engineering; Collaborate with engineering leaders to drive technical innovation; Develop high-performing teams through hiring and mentoring; Drive operational and engineering excellence with high standards for security and quality.