Program Services Coordinator
Core
Provide administrative and operational support to the Program Services Manager for Australia and New Zealand, coordinating Tour Leaders, managing schedules, and ensuring smooth tour delivery.
Role type
Program Services Coordinator (Tour Leader Coordinator)
Builds
Tour operations and leader management systems
Domain
Travel & Tourism
Deliverable
product features
Required skills
Tour leader coordination, database management, travel logistics, expense reconciliation, survey analysis, documentation preparation, emergency support, Microsoft Office proficiency
Preferred skills
Travel industry experience
Responsibilities
Assist with Tour Leader recruitment, hiring, and training; Manage Tour Leader database; Coordinate Tour Leader schedules; Arrange flight bookings; Support logistics for recruitment and training trips; Assist with tour deviations and emergencies; Review traveller survey feedback; Collect and reconcile travel expenses; Collate tour information and prepare departure documentation; Audit tour leader incentives; Provide after-hours emergency support