Group Administrator
Core
Support Team Manager and Underwriting Teams to deliver services against key metrics including SLA, quality, and compliance with legislative requirements.
Role type
Group Administrator (Insurance/Superannuation)
Builds
Operational effectiveness and compliance frameworks for life insurance and superannuation services
Domain
Insurance / Superannuation
Deliverable
dashboards & analysis
Required skills
Group administration, process improvement, compliance management, root cause analysis, complaint handling, stakeholder relationship management, project management, time management, problem solving
Preferred skills
Life insurance technical expertise, superannuation industry experience
Responsibilities
Manage daily workflow to meet KPIs and SLAs; Support team in addressing knowledge gaps; Ensure compliance and safeguard customer information; Investigate and manage compliance incidents; Handle complex cases and complaint escalations; Build relationships with internal and external stakeholders; Proactively identify customer issues and implement solutions.
Seniority
Individual Contributor