Senior Manager, Center of Excellence & Digital - EBS (GBS – Global Business Service)
Core
Drive operational excellence, end-to-end process governance, and digital transformation across Enterprise Business Services (EBS) within Global Business Services (GBS).
Role type
Senior Manager, Center of Excellence & Digital
Builds
Standardized, scalable, customer-centric, and data-driven operations for EBS
Domain
Global Business Services (GBS), Operational Excellence, Digital Transformation
Required skills
Global Business Services (GBS), Operational Excellence, Process Management, Enterprise Transformation, Lean Six Sigma, Business Process Management, Project & Program Management, Operating Model Design, Digital Transformation, Stakeholder Management
Preferred skills
Automation, Process Mining, Analytics, Workflow Technologies, Executive Presentation, Strategic Thinking
Technologies
Process Mining, Workflow Solutions, Analytics, AI-enabled capabilities
Responsibilities
Lead transformation programs and PMO activities; govern end-to-end processes and operating models; drive Lean/Six Sigma continuous improvement initiatives; manage budgets and forecasts; partner with Digital/IT teams for automation deployment
Seniority
Senior, hands-on leadership & strategy