Senior, Care Management
Core
Senior care management professional coordinating complex patient cases to support continuity of care and navigate clinical, social, and access barriers.
Role type
Senior, Care Management
Builds
Patient care plans and operational process improvements
Domain
Healthcare / Case Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Care coordination, Patient assessment, Care planning, Transition management, Process improvement, Documentation, Team guidance, Conflict resolution, Multitasking, Analytical problem solving
Preferred skills
Registered nursing qualification, Healthcare experience, Bilingualism (French/English), Clinical support experience, Pharmaceutical/Insurance experience
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Plan and manage complex care coordination cases to support timely patient access and treatment progression. Conduct patient and case assessments, contribute to care planning, and facilitate transitions of care while addressing clinical, social, and access barriers. Coordinate with healthcare providers, pharmacies, payers, patients, and internal partners to resolve access challenges and maintain continuity throughout each case. Identify recurring case issues, workflow patterns, and root causes, using findings to recommend process improvements and enhance operational effectiveness. Develop and refine care coordination tools, job aids, templates, and documentation standards to promote consistency and reduce rework. Guide and support less experienced team members with complex cases, escalation procedures, documentation standards, and effective case-management practices.
Seniority
Senior, hands-on IC