Client Success Associate at United-Media
Core
Serve as the primary point of contact for clients to coordinate resources and deliver exceptional service for industry media and conferences.
Role type
Client Success Associate
Builds
Industry media and conferences products (insurance, HR, private equity, retail)
Domain
Media & Events
Deliverable
client delivery
Required skills
client management, account management, CRM software proficiency, Google Docs Editors suite, project management, stakeholder alignment, record keeping, feedback collection
Preferred skills
proactive ownership, organization, detail focus, fast learning
Responsibilities
Collaborate with internal teams to coordinate resources; Align on sponsor expectations pre- and post-sale; Serve as primary point of contact from planning through delivery; Maintain accurate records of client interactions and contracts; Provide daily support for sponsor registration; Build internal knowledge base and onboard new clients; Collect post-event feedback to evaluate satisfaction.
Seniority
Mid-level, hands-on IC