eCommerce Operations Team Leader
Core
Lead eCommerce operations and order fulfillment for a global Australian retail group, optimizing the digital customer journey and connecting online promises to real-world delivery.
Role type
eCommerce Operations Team Leader (Hands-on IC with team leadership)
Builds
Digital fulfillment experience for millions of customers across Spotlight, Anaconda, and Harris Scarfe brands
Domain
Retail / eCommerce / Logistics
Deliverable
product features
Required skills
eCommerce operations management, order fulfillment oversight, team coaching and mentoring, process improvement, stakeholder collaboration, data analysis
Preferred skills
Retail or logistics environment experience, analytical problem-solving
Technologies
None stated
Responsibilities
Lead and mentor a team of eCommerce Operations Administrators; oversee and optimize the order fulfillment process from picking to shipping; handle complex online order inquiries and escalations; identify bottlenecks and drive continuous process improvement; collaborate with store teams and senior stakeholders; prepare and present KPI reports to senior leaders
