Senior Associate, Merchant Strategy & Operations
Core
Define and optimize frameworks for menu accuracy and merchant activation quality to improve the consumer and merchant experience on the DoorDash platform.
Role type
Senior Associate, Merchant Strategy & Operations (Menu Operations)
Builds
Merchant onboarding systems, menu data quality standards, and early merchant success playbooks.
Domain
Food delivery marketplace, merchant operations, data analytics
Deliverable
product features
Required skills
SQL, menu operations, merchant activation, cross-functional collaboration, data-driven decision making, process optimization, stakeholder management, quality assurance, early merchant success, tool management
Preferred skills
AI tool usage, commercial mindset, system design, root cause analysis
Technologies
SQL, internal data tools
Responsibilities
Shape and execute approaches to menu accuracy across new and activating merchant cohorts; Drive activation quality across the Onboarding & Activation function; Manage and monitor tools and technology across the Onboarding & Activation workstream; Improve and optimize the Early Merchant Success approach; Lead cross-functional initiatives with Sales, Product, and Integrations; Turn data into action by owning analytics behind menu and activation quality.
Seniority
Senior, hands-on IC
