Global Services Specialist - Applications (OA)
Core
Provide global implementation, support, and enhancement services for Wenco's Open Autonomy (OA) and autonomous haulage solutions to mining customers and partners.
Role type
Senior IC Global Services Specialist (Mining FMS & Autonomy)
Builds
Wenco Open Autonomy, Modular, Hexagon, and Caterpillar autonomous haulage and fleet management solutions
Domain
Mining industry + Autonomous Haulage Systems (AHS) / Fleet Management Systems (FMS)
Deliverable
client delivery
Required skills
Mining operations knowledge, FMS and autonomous haulage solution implementation, hardware and software support, project implementation, change management, IT systems and database systems, data analysis, root cause investigation, technical documentation, training delivery
Preferred skills
Experience with Wenco Open Autonomy, Modular, Hexagon, or Caterpillar platforms, Microsoft Office tools (Excel, PowerPoint, Word), international travel
Technologies
Wenco Open Autonomy, Modular, Hexagon, Caterpillar, IT systems, database systems
Responsibilities
Provide phone, email, and remote access support for customers and partners; Analyze data and document proposals to improve Wenco products; Investigate customer issues and identify root causes; Provide pre- and post-implementation planning and configuration; Deliver end-user training on system use and administration; Collaborate with development teams to ensure solutions function correctly; Work a rotating 12-hour shift roster
Seniority
Senior, hands-on IC with global client exposure