Club Lasseters Loyalty Manager
Core
Leading the Club Lasseters Loyalty program operations, managing a small team, and driving member engagement initiatives at a casino in Alice Springs.
Role type
Loyalty Program Manager (Casino/Gaming)
Builds
Loyalty program operations, member promotions, and guest engagement events
Domain
Gaming & Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, customer service, event planning, gaming legislation compliance, administrative management, conflict resolution, public speaking, rostering, stakeholder liaison
Preferred skills
Electronic gaming knowledge, table games experience, food & beverage operations, online management systems proficiency, creative promotion ideation
Technologies
Patron Management System (PMS)
Responsibilities
Lead a small team and manage rostering, hiring, and performance management; Execute promotions, events, and activations; Process Club Lasseters Memberships and manage member data; Liaise with Marketing and other departments; Ensure compliance with gaming legislation; Address guest feedback and incidents; Perform administrative duties including database entry and reporting
Seniority
Mid-level, hands-on IC with team leadership