M365 Customer Experience Manager
Core
Manage customer experience for Microsoft 365 solutions, focusing on productivity, security, and adoption through consulting and training.
Role type
Customer Experience Manager (Microsoft 365)
Builds
Customer ICT solutions, M365 capability reviews, security improvement plans, and adoption workshops
Domain
Telecommunications / Enterprise Cloud Services / Microsoft 365
Deliverable
client delivery
Required skills
Microsoft 365 ecosystem knowledge, customer consulting, technical training delivery, security advisory (MFA, Conditional Access, Intune, Defender), business value translation
Preferred skills
Microsoft certifications (MS-900, MS-102, SC-900)
Technologies
Microsoft 365, Teams, Exchange Online, SharePoint, OneDrive, Defender, Intune
Responsibilities
Deliver M365 capability reviews and workshops, advise on Secure Score and security prioritization, consult on administration and licensing, contribute to adoption campaigns
Seniority
Mid-level, customer-facing IC
