ETIC, Service Delivery Manager
Core
A manager in General Consulting services who works alongside business leaders to solve complex business issues from strategy to execution, helping clients seize advantages and create sustainable change.
Role type
Manager, General Consulting
Builds
Strategic solutions and execution plans for large, complex companies
Domain
Technology industry, Advisory
Deliverable
client delivery
Required skills
Analytical Thinking, Business Case Development, Business Process Improvement, Coaching, Communication, Data Analysis, Problem Solving, Stakeholder Management, Change Management, Project Management
Preferred skills
Agile Methodology, IT Project Lifecycle, Process Mapping, Plan of Action and Milestones
Responsibilities
Develop new skills outside of comfort zone, Act to resolve issues which prevent the team working effectively, Coach others and encourage ownership, Analyse complex ideas to build recommendations, Use multiple sources of information to develop solutions, Address sub-standard work, Use data and insights to inform conclusions, Develop a point of view on global trends, Manage viewpoints to build consensus, Simplify complex messages, Uphold the firm's code of ethics
Seniority
Manager, hands-on leadership and team management