Client Engagement Officer
Core
First point of contact for new home care enquiries, supporting clients through onboarding and coordinating with internal departments.
Role type
Client Engagement Officer (Home Care)
Builds
Client onboarding workflows and service referral pathways
Domain
Health & Social Care (Aged Care)
Deliverable
client delivery
Required skills
customer service, administrative skills, data entry, system proficiency, cross-departmental collaboration
Preferred skills
knowledge of Home Care services, trend analysis
Technologies
My Aged Care portal
Responsibilities
Manage new home care enquiries, provide service information, coordinate with internal teams, monitor client engagement trends, navigate My Aged Care portal for referrals, perform accurate data entry
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