Billing Analyst
Core
Support daily billing operations, ensure accuracy across subscription lifecycles, and deliver service to internal stakeholders and external customers.
Role type
Billing Analyst (Finance Operations)
Builds
Subscription billing cycles, accurate invoices, and resolved billing discrepancies for SaaS customers.
Domain
SaaS / Subscription-based software
Required skills
Billing operations, Accounts receivable, Revenue operations, Zuora, Salesforce, Basic accounting principles, Subscription billing mechanics, Data accuracy, Customer communication, Task prioritization
Responsibilities
Act as primary point of contact for routine customer billing inquiries; Manage and resolve Salesforce cases for billing inquiries; Execute standard end-to-end billing cycles for subscription accounts; Monitor and verify billing data accuracy prior to invoice distribution; Maintain clean, accurate subscription records and customer account details in Zuora and integrated CRM platforms; Collaborate with Sales Operations, Customer Success, and Accounting teams.
Seniority
Mid-level (2–4 years experience)