Customer Success Engineer, West Coast U.S.
Remote
Core
Guide customers on their automation journey, providing expert technical support and resolving complex challenges to ensure seamless adoption of the security hyperautomation platform.
Role type
Senior Customer Success Engineer (Field Engineering)
Builds
Security hyperautomation platform for Fortune 500 security teams
Domain
Cybersecurity, Security Operations (SOC), Automation
Deliverable
client delivery
Required skills
SOAR/Automation technologies, customer-facing experience, security operations, scripting, API integration
Preferred skills
SOC, cloud environments, EDR, SIEM technologies
Responsibilities
Guide customers on automation journey, provide expert technical support, collaborate with product/engineering on roadmap, stay updated on security and automation developments
Seniority
Mid-Senior, hands-on IC
