CRM Project Manager
Core
Lead CRM platform implementations and managed services projects for global clients, managing scope, budget, and cross-functional teams.
Role type
Senior CRM Project Manager
Builds
CRM Platform Implementations and Managed Services solutions
Domain
Salesforce Consulting / CRM
Required skills
Project planning, stakeholder management, budget management, risk management, team leadership, gap analysis, SOW alignment, change request management, JIRA proficiency
Preferred skills
PMP certification, Certified Scrum Master (CSM), Salesforce Administrator certification, vendor management, advanced Jira workflows
Technologies
JIRA, Salesforce
Responsibilities
Lead client engagements and manage expectations; Create and manage project plans, budgets, and allocated hours; Communicate project status, risks, and issues to stakeholders; Resolve client escalations; Conduct gap analyses between discovery requirements and SOW; Take ownership across project phases (Onboard, Discover, Design, Develop, Deliver); Provide leadership to CRM team members; Maintain standardized project artifacts and tools (RAID logs, Decision Trackers)
Seniority
Senior, hands-on IC