NOC Technician
Core
Monitoring cloud infrastructure and connectivity to ensure service availability and resolving incidents.
Role type
NOC Technician (Cloud Infrastructure)
Builds
Cloud contact center services and connectivity
Domain
Cloud Infrastructure / Telephony / Networking
Required skills
Cloud technology (Azure, GCP, AWS), Telephony configuration and troubleshooting, VoIP technologies (SIP, RTP, ISDN, IVR), Networking configuration and troubleshooting, Network protocols (TCP, UDP, HTTP, DHCP, DNS, NAT, BGP, MPLS, QoS), Systems administration, Database administration (MySQL, SQL Server), Operating systems knowledge
Preferred skills
Shift work flexibility, On-call rotation participation
Technologies
Azure, GCP, AWS, VMware, Active Directory, MySQL, SQL Server
Responsibilities
Monitor system performance and cloud infrastructure services, Perform regular checks on systems and services, Respond to incidents, outages, and performance alerts, Categorize issues for escalation, Resolve customer escalations within SLA, Turn up customer applications and services, Open and track carrier and internal tickets
Seniority
Mid-level, hands-on IC
