Sr Director of Customer Operations & Delivery
Core
Own post-sale delivery for Hypori's federal programs, managing deployment, accreditation, adoption, support, and renewal for Department of War and Intelligence Community customers.
Role type
Senior Director of Customer Operations and Delivery (IC)
Builds
Delivery engine and playbook for secure mobility SaaS platform
Domain
Cybersecurity SaaS / Federal Government / Defense
Required skills
Program management, team leadership, federal program delivery, contract lifecycle management, security accreditation (ATO), stakeholder management, strategic planning, risk management, executive communication, cross-functional partnership
Preferred skills
Mobile/VDI/Zero Trust deployment, classified networks (JWICS/SIPRNet), scaling delivery functions, military service, Department of War/Intelligence Community experience
Technologies
Hypori virtual workspace platform, FedRAMP, IL5, CMMC 2.0, JWICS, SIPRNet
Responsibilities
Lead and develop a team of program managers and delivery staff; Serve as senior point of contact for federal program offices in classified settings; Build delivery playbook and governance; Manage program scope, schedules, risks, and contract deliverables; Support accreditation and authorization work; Partner with Engineering, Product, and Sales to resolve escalations; Coordinate with prime contractors and partners; Report on program health and renewal forecasts
Seniority
Senior, hands-on IC with strategic leadership
